Terms of Service

Effective Date: April 7, 2026  |  Last Updated: April 7, 2026

1. Acceptance of Terms

These Terms of Service ("Terms," "Agreement") constitute a legally binding agreement between you ("User," "Customer," "you," or "your") and Cafe Rio ("Company," "we," "us," or "our"), the operator of the website located at cafessrio.click (the "Website"). By accessing, browsing, or using the Website, by placing a food order, by registering for an account, or by participating in any promotion or service offered by Cafe Rio, you expressly accept and agree to comply with these Terms in their entirety.

Your continued use of our Website or services following the posting of any modifications to these Terms constitutes your acceptance of those changes. These Terms apply to all visitors, registered users, customers, and any other individuals who access or use our services in any capacity.

If you are accessing or using our services on behalf of a business, organization, or other legal entity, you represent and warrant that you have the authority to bind that entity to these Terms, and in such a case, "you" and "your" will refer to that entity.

You must be at least 18 years of age (or the age of majority in your jurisdiction) to use our services or enter into this Agreement. By using our Website, you represent and warrant that you meet this age requirement. Minors under the age of 13 are strictly prohibited from using our Website or services.

2. Company Information and Contact Details

The services described in these Terms are provided by:

For any questions, concerns, or inquiries regarding these Terms, please contact us at [email protected]. We strive to respond to all inquiries within a reasonable timeframe during regular business hours.

3. Description of Services

Cafe Rio is a food service establishment that operates through its website at cafessrio.click. Our services include, but are not limited to, the following:

• Online Menu Browsing: Users may access and review our current menu offerings, including food items, beverages, pricing, and nutritional information.
• Online Ordering: Users may place orders for food and beverages through our Website for pickup, dine-in, or delivery (where available).
• Account Registration: Users may create an account to manage their orders, save preferences, and access loyalty rewards or promotions.
• Promotional Offers: We may periodically offer discounts, coupons, loyalty points, and special promotions to registered users or general website visitors.
• Customer Support: We provide customer service support via email and other available channels to address inquiries, complaints, and feedback.
• Informational Content: Our Website provides information about our restaurant, including location, hours of operation, catering services, and contact details.
• Catering and Group Orders: For eligible customers and events, we may offer catering services and large group order capabilities.

We reserve the right to modify, expand, reduce, or discontinue any of our services at any time, with or without prior notice, subject to applicable law. Availability of specific menu items, services, and features may vary by location, time of day, or operational capacity.

All food and beverage products offered through our Website are subject to availability. We make no guarantee that any specific item will be available at the time of your order. In the event an item is unavailable, we will make reasonable efforts to notify you and offer a suitable alternative or a refund.

4. User Account Registration and Obligations

4.1 Account Creation

To access certain features of our Website or to place orders, you may be required to register for an account. When creating an account, you agree to provide accurate, current, and complete information. You are responsible for maintaining the confidentiality of your account credentials, including your username and password. You agree to accept responsibility for all activities that occur under your account.

You must notify us immediately at [email protected] if you become aware of any unauthorized use of your account or any other breach of security. We will not be liable for any loss or damage arising from your failure to comply with this security obligation.

4.2 Accurate Information

You agree to provide truthful, accurate, and complete information when using our Website, placing orders, or communicating with our staff. This includes, but is not limited to, delivery addresses, contact information, dietary restrictions or allergy information, and payment details. We are not responsible for errors, delays, or failures in service delivery caused by inaccurate or incomplete information provided by you.

4.3 General User Obligations

As a user of our Website and services, you agree to:

• Use the Website only for lawful purposes and in a manner consistent with these Terms;
• Comply with all applicable local, state, federal, and international laws and regulations;
• Treat our staff, other customers, and third-party service providers with respect and courtesy;
• Pay for all orders and services in a timely and complete manner;
• Provide accurate allergen and dietary information to assist us in serving you safely;
• Not engage in any fraudulent activity, including the misuse of promotional codes or discount offers;
• Maintain the security of your account and promptly report any suspected unauthorized access.

5. Prohibited Activities

You agree that you will not engage in any of the following prohibited activities when using our Website or services:

• Illegal Activity: Using our Website for any unlawful purpose or in any manner that violates applicable local, state, or federal laws, including but not limited to the laws of the United States;
• Fraud and Misrepresentation: Engaging in any fraudulent activity, impersonating any person or entity, or misrepresenting your identity or affiliation;
• Unauthorized Access: Attempting to access, probe, or test the vulnerability of our systems, networks, or servers without authorization; engaging in hacking, phishing, or any similar activity;
• Data Scraping: Using automated tools, bots, scripts, or other means to extract, scrape, or harvest data from our Website without our express written consent;
• Interference: Disrupting, interfering with, or harming the operation of our Website, servers, or networks, or the experience of other users;
• Malicious Code: Uploading, transmitting, or distributing any virus, malware, ransomware, adware, spyware, or other malicious code;
• Spam and Unsolicited Communication: Sending unsolicited commercial communications, spam, chain letters, or any other form of unauthorized advertising or solicitation through our platform;
• Intellectual Property Infringement: Copying, reproducing, distributing, or creating derivative works from our content without authorization;
• Harassment: Harassing, threatening, intimidating, or otherwise harming any individual, including our staff or other customers;
• Minors: Collecting or soliciting personal information from minors under the age of 13;
• Abuse of Promotions: Creating multiple accounts, using false information, or employing other deceptive means to abuse promotional offers, discounts, or loyalty programs;
• Defamatory Content: Posting or transmitting content that is defamatory, obscene, hateful, discriminatory, or otherwise objectionable;
• Reverse Engineering: Attempting to reverse engineer, decompile, or disassemble any software or technology used on our Website.

6. Intellectual Property Rights

6.1 Ownership

All content available on our Website, including but not limited to text, graphics, logos, photographs, images, audio clips, video clips, data compilations, software, menu designs, and the overall "look and feel" of the Website (collectively, the "Content"), is the exclusive property of Cafe Rio or its licensors and is protected by applicable United States and international intellectual property laws, including copyright law, trademark law, and trade dress law.

6.2 Limited License

Subject to your compliance with these Terms, we grant you a limited, non-exclusive, non-transferable, revocable license to access and use our Website solely for personal, non-commercial purposes, including browsing our menu and placing orders for personal consumption. This license does not include the right to:

• Reproduce, distribute, publicly display, or publicly perform any Content;
• Modify or create derivative works based on any Content;
• Use any Content for commercial purposes or in connection with any third-party product or service;
• Remove any copyright, trademark, or other proprietary notices from the Content.

6.3 Trademarks

The name "Cafe Rio," our logo, and all related marks, product names, and slogans are trademarks or service marks of Cafe Rio. You may not use these marks without our prior written consent. Any unauthorized use of our trademarks may constitute trademark infringement and unfair competition under applicable laws.

6.4 User-Generated Content

If you submit, post, or otherwise provide any content to our Website, including reviews, comments, photographs, or feedback (collectively, "User Content"), you grant us a non-exclusive, royalty-free, perpetual, irrevocable, and fully sublicensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such User Content worldwide in any media. You represent and warrant that you own or have the necessary rights to grant this license and that your User Content does not violate any third-party rights.

7. Payment Terms and Pricing

7.1 Prices and Fees

All prices displayed on our Website are in United States Dollars (USD) and are subject to change without prior notice. Prices may vary based on location, promotional periods, and applicable taxes. We reserve the right to correct pricing errors at any time.

7.2 Payment Methods

We accept various forms of payment as indicated on our Website at the time of checkout. By providing payment information, you represent and warrant that you are authorized to use the designated payment method and authorize us to charge the full amount of your order to that payment method.

7.3 Taxes

All applicable federal, state, and local sales taxes will be added to your order total as required by law. You are responsible for all taxes and fees associated with your purchase.

7.4 Order Cancellations and Refunds

Due to the perishable nature of food products, all sales are generally final once an order has been prepared. Cancellation requests must be made before food preparation begins. Refunds or credits may be issued at our sole discretion in cases of verifiable errors, food safety concerns, or other extenuating circumstances. Please contact us at [email protected] with any concerns regarding your order.

7.5 Promotional Codes and Discounts

Promotional codes, discounts, and special offers are subject to individual terms and conditions. Unless otherwise stated, promotional codes may not be combined, are valid for a limited time, and may be subject to minimum purchase requirements. We reserve the right to revoke or modify promotional offers at any time in the event of fraud, abuse, or technical error.

8. Food Safety, Allergens, and Dietary Information

Cafe Rio takes food safety and allergen awareness seriously. However, please be advised of the following:

• Nutritional and allergen information provided on our Website is based on standard recipes and may not account for variations in ingredients, preparation methods, or serving sizes;
• You are solely responsible for ensuring that any food you order is appropriate for your dietary needs and health conditions;
• We strongly encourage customers with severe allergies to speak with our staff directly before ordering;
• We comply with applicable food safety regulations under federal and state law, including standards set by the U.S. Food and Drug Administration (FDA) and applicable state health departments.

9. Disclaimer of Warranties

TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAW, OUR WEBSITE AND SERVICES ARE PROVIDED ON AN "AS IS" AND "AS AVAILABLE" BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO:

• WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT;
• WARRANTIES THAT THE WEBSITE WILL BE UNINTERRUPTED, ERROR-FREE, SECURE, OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS;
• WARRANTIES REGARDING THE ACCURACY, RELIABILITY, TIMELINESS, OR COMPLETENESS OF ANY CONTENT ON THE WEBSITE;
• WARRANTIES THAT ANY DEFECTS OR ERRORS WILL BE CORRECTED;
• WARRANTIES REGARDING THE RESULTS THAT MAY BE OBTAINED FROM THE USE OF OUR SERVICES.

We make no warranty that our services will meet your specific requirements or that the Website will always be accessible or functional. You use our Website and services entirely at your own risk.

10. Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, CAFE RIO, ITS OWNERS, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AFFILIATES, SUPPLIERS, AND SERVICE PROVIDERS SHALL NOT BE LIABLE FOR ANY:

• INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, PUNITIVE, OR EXEMPLARY DAMAGES;
• LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR BUSINESS OPPORTUNITIES;
• DAMAGES ARISING FROM YOUR INABILITY TO ACCESS OR USE OUR WEBSITE OR SERVICES;
• DAMAGES ARISING FROM UNAUTHORIZED ACCESS TO OR ALTERATION OF YOUR ACCOUNT OR DATA;
• DAMAGES ARISING FROM ANY FOOD ALLERGIC REACTIONS WHERE YOU FAILED TO DISCLOSE RELEVANT DIETARY INFORMATION;
• DAMAGES ARISING FROM RELIANCE ON ANY INFORMATION PROVIDED ON OUR WEBSITE;
• DAMAGES ARISING FROM THIRD-PARTY SERVICES, DELIVERY PROVIDERS, OR PAYMENT PROCESSORS.

IN NO EVENT SHALL OUR TOTAL CUMULATIVE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO YOUR USE OF OUR WEBSITE OR SERVICES EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT YOU PAID TO US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED UNITED STATES DOLLARS ($100.00).

Some jurisdictions do not allow the exclusion or limitation of certain warranties or liabilities. In such jurisdictions, our liability shall be limited to the fullest extent permitted by applicable law. Nothing in these Terms shall limit or exclude our liability for gross negligence, willful misconduct, fraud, or any other liability that cannot be excluded by law.

11. Indemnification

You agree to indemnify, defend, and hold harmless Cafe Rio and its respective owners, officers, directors, employees, agents, licensors, suppliers, and service providers (collectively, the "Indemnified Parties") from and against any and all claims, liabilities, damages, losses, costs, expenses, and fees (including reasonable attorneys' fees) that the Indemnified Parties may incur as a result of or arising from:

• Your use or misuse of our Website or services;
• Your violation of these Terms;
• Your violation of any applicable law, rule, or regulation;
• Your violation of any rights of a third party, including intellectual property rights, privacy rights, or contractual rights;
• Any content you submit, post, or transmit through our Website;
• Your negligent or wrongful conduct;
• Any inaccurate information you provided to us, including false dietary or allergen information.

We reserve the right, at our own expense, to assume the exclusive defense and control of any matter otherwise subject to indemnification by you, in which case you agree to cooperate with our defense of such claims. You will not settle any claim that affects us without our prior written consent.

12. Third-Party Links and Services

Our Website may contain links to third-party websites, applications, or services, including delivery platforms, social media sites, and payment processors. These links are provided for your convenience only and do not constitute our endorsement of any third-party website, product, or service. We have no control over the content, privacy practices, or terms of any third-party service.

Your use of third-party services is governed by the respective terms and privacy policies of those third parties. We strongly encourage you to review those policies before engaging with third-party services. We shall not be responsible or liable for any damage, loss, or harm arising from your use of or reliance upon any third-party website or service.

13. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and disclosure of personal information is governed by our Privacy Policy, which is incorporated into these Terms by reference and available on our Website. By using our services, you consent to the collection and use of your information as described in our Privacy Policy.

We comply with applicable United States privacy laws, including the Federal Trade Commission Act (FTC Act), which prohibits unfair or deceptive practices in connection with the collection and use of consumer data. For users located in California, we also comply with the California Consumer Privacy Act (CCPA) and the California Privacy Rights Act (CPRA) to the extent applicable.

14. Governing Law and Jurisdiction

These Terms of Service shall be governed by and construed in accordance with the laws of the United States of America and the applicable state laws, without regard to any conflict of law principles. Any legal action or proceeding arising out of or relating to these Terms or your use of our Website shall be subject to the exclusive jurisdiction of the federal or state courts located in the United States.

By using our Website and services, you hereby consent to the personal jurisdiction of such courts and waive any objection to the laying of venue of any such proceeding. We comply with applicable consumer protection regulations enforced by the Federal Trade Commission (FTC) under the FTC Act (15 U.S.C. § 45), as well as applicable state consumer protection statutes.

15. Dispute Resolution

15.1 Informal Resolution

Before initiating any formal legal proceeding, you agree to first attempt to resolve any dispute, claim, or controversy arising out of or relating to these Terms or our services informally by contacting us at [email protected]. We will make a good-faith effort to resolve any dispute within thirty (30) days of receiving your written notice. If the dispute cannot be resolved informally within this period, either party may proceed to formal dispute resolution.

15.2 Binding Arbitration

PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR LEGAL RIGHTS AND LIMITS HOW DISPUTES BETWEEN YOU AND CAFE RIO ARE RESOLVED.

Subject to the exceptions set forth below, any dispute, claim, or controversy arising out of or relating to these Terms or your use of our Website or services that cannot be resolved informally shall be resolved by binding arbitration administered by the American Arbitration Association (AAA) under its Consumer Arbitration Rules, which are available at www.adr.org. The arbitration shall be conducted in the English language. The arbitrator's award shall be final and binding and may be entered as a judgment in any court of competent jurisdiction.

15.3 Class Action Waiver

YOU AND CAFE RIO AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN YOUR OR ITS INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS OR REPRESENTATIVE ACTION. Unless both parties agree otherwise, the arbitrator may not consolidate more than one person's claims and may not otherwise preside over any form of a representative or class proceeding.

15.4 Exceptions to Arbitration

Notwithstanding the above, either party may seek injunctive or other equitable relief in a court of competent jurisdiction to protect intellectual property rights or prevent irreparable harm. Small claims court actions that fall within the applicable jurisdictional limits may also be brought in small claims court.

15.5 Waiver of Jury Trial

TO THE EXTENT PERMITTED BY LAW, YOU AND CAFE RIO EACH WAIVE YOUR RESPECTIVE RIGHTS TO A JURY TRIAL WITH RESPECT TO ANY DISPUTES ARISING UNDER THESE TERMS.

16. Term and Termination

16.1 Term

These Terms shall remain in full force and effect for as long as you use our Website or services. The Agreement begins on the date you first access or use our Website and continues until terminated in accordance with this section.

16.2 Termination by You

You may terminate your account and your use of our services at any time by contacting us at [email protected] and requesting account deletion. Termination of your account does not relieve you of any obligations incurred prior to termination, including payment for completed orders.

16.3 Termination by Cafe Rio

We reserve the right to suspend or terminate your account, or to restrict your access to our Website or services, at any time and for any reason, including but not limited to:

• Your breach or violation of these Terms;
• Fraudulent, abusive, or otherwise inappropriate activity;
• Failure to pay for orders;
• Request by law enforcement or other governmental authority;
• Cessation of our business operations;
• Any other reason at our sole and absolute discretion.

We will make reasonable efforts to notify you of any termination, but reserve the right to act without prior notice in cases involving fraud, security threats, or legal requirements.

16.4 Effect of Termination

Upon termination of your account or access, all licenses and rights granted to you under these Terms will immediately cease. Sections of these Terms that by their nature should survive termination (including but not limited to sections on intellectual property, disclaimer of warranties, limitation of liability, indemnification, dispute resolution, and governing law) shall survive and remain in full force and effect.

17. Changes to These Terms

We reserve the right to modify, amend, or update these Terms of Service at any time at our sole discretion. We will provide notice of material changes by updating the "Last Updated" date at the top of this page and, where appropriate, by sending an email notification to registered users or posting a prominent notice on our Website.

Your continued use of our Website or services following the posting of updated Terms constitutes your acceptance of those changes. If you do not agree to the modified Terms, you must stop using our Website and services immediately. We encourage you to review these Terms periodically to stay informed of any updates.

In cases where changes are required by law or are necessary to protect the safety and security of our services, we may implement such changes without prior notice.

18. Severability

If any provision of these Terms of Service is found to be invalid, illegal, unenforceable, or void by a court or arbitrator of competent jurisdiction, that provision shall be deemed modified to the minimum extent necessary to make it enforceable, or if it cannot be so modified, it shall be severed from these Terms. The invalidity, illegality, or unenforceability of any particular provision shall not affect the validity or enforceability of the remaining provisions of these Terms, which shall continue in full force and effect.

The parties agree to replace any invalid or unenforceable provision with a valid and enforceable provision that most closely approximates the intent and economic effect of the invalid or unenforceable provision.

19. Waiver

Our failure to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision. Any waiver of any provision of these Terms will be effective only if it is in writing and signed by an authorized representative of Cafe Rio. A waiver by us of any breach or default shall not be deemed a waiver of any subsequent breach or default of the same or any other provision.

20. Entire Agreement

These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published by us on our Website, constitute the entire agreement between you and Cafe Rio with respect to the subject matter hereof and supersede all prior and contemporaneous agreements, understandings, negotiations, and discussions, whether oral or written, between you and us.

No oral or written information or advice given by Cafe Rio or its representatives shall create a warranty or otherwise alter the terms of this Agreement unless it is expressly incorporated herein in writing.

21. Force Majeure

We shall not be liable for any failure or delay in performing our obligations under these Terms where such failure or delay results from any cause beyond our reasonable control, including but not limited to acts of God, natural disasters, pandemic or epidemic events, war, terrorism, civil unrest, government actions or regulations, labor strikes, power outages, internet service interruptions, supply chain disruptions, or any other event of force majeure. In such circumstances, our obligations under these Terms will be suspended for the duration of the force majeure event.

22. Accessibility

Cafe Rio is committed to ensuring that our Website is accessible to individuals with disabilities, in compliance with applicable law, including the Americans with Disabilities Act (ADA) to the extent applicable to digital services. If you experience any accessibility issues with our Website, please contact us at [email protected] so that we may address your concerns.

23. Electronic Communications

By using our Website and services, you consent to receive electronic communications from us, including emails, notices, and updates. You agree that all agreements, notices, disclosures, and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing, to the fullest extent permitted by applicable law, including the Electronic Signatures in Global and National Commerce Act (E-SIGN Act) (15 U.S.C. § 7001 et seq.).

24. Children's Privacy

Our Website and services are not directed to children under the age of 13, and we do not knowingly collect personal information from children under 13 years of age. If you are a parent or guardian and believe that your child has provided personal information to us, please contact us immediately at [email protected]. We comply with the Children's Online Privacy Protection Act (COPPA) and will take prompt action to delete any personal information collected from minors if required to do so.

25. Contact Information

If you have any questions, concerns, or requests regarding these Terms of Service, or if you need to report a violation or contact us for any reason related to your use of our Website or services, please reach out to us using the following contact details:

We are committed to addressing your inquiries in a timely and professional manner. For urgent matters related to food safety or allergic reactions, please contact local emergency services immediately in addition to notifying us.